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Watch Repair

Watch Repair

 Our skilled team can clean, repair or inspect many watch brands in the time it takes for you to enjoy a cup of coffee.  Many jobs can be completed same day. If we can’t put the problem right straight away, then we have a dedicated workshop team who can help.

Watch movements – mechanical & quartz are complicated mechanisms requiring periodic cleaning and lubrication. Most manufacturers suggest servicing, every 5 years for mechanical watches, with quartz watches requiring inspection and battery replacement approximately every 2 -3 years, depending on model. Watches running slowly, gaining time, gathering condensation or with non-functioning parts, normally require a full service.

We offer repair services for most watch brands, including prestige brands such as:

  • Breitling
  • Cartier 
  • Omega
  • Raymond Weil
  • Tag Heuer,
  • Rolex

Watch Repairs Online

We offer a convenient online quotation service for watch repairs. Just fill our our “Instant Quote” form and our customer services team will contact you. You can select your nearest branch who will provide your quote or our central workshop.

All quotations are completely free of charge and we aim to reply to all our enquiries within 48 hours.

We may need to contact you before providing your quote if we need more information (model number)


Viva Watches can help with watch repairs including:

Full service

The watch movement is completely stripped and cleaned of oil and dirt using sophisticated machinery, re-assembled, lubricated, regulated, re-cased and water pressure tested (where necessary). The watch case and bracelet are refurbished and cleaned prior to final assembly, before undergoing a 72-hour final test.

Dial restoration

We offer an excellent dial restoration service. The dial will be removed and restored as close to the original as possible. Should you desire a different dial colour this can be achieved as well. Dial restoration usually takes about 2-3 weeks.

Bracelet repair

Depending on the bracelet whether it is gold, steel or a combination, it can usually be restored or repaired.

New movement

Sometimes a movement is beyond repair and may require a replacement unit.

We can also help with

Case polishing and valeting/refurbishment

We provide an excellent refurbishment service. We have very sophisticated polishing and lapping equipment. Engraving and deep nicks can be filled prior to polishing using our laser machine. Watches are brought back as close to factory finish as possible.

Battery replacement

Swiss replacement batteries are always used. Waterproof watches will be pressure tested after battery has been replaced. Should new seals be required they will be fitted. Batteries can often be replaced while you wait.

New glass

The majority of watch brands and models can have their glasses replaced. Please ask if we can replace yours.

Partial service

The watch case is given a light clean. The battery is replaced and water pressure tested (where necessary).


Primary Workshop:
18 Caillard Road,
West Byfleet,
KT14 7JB


Mon – Fri, 9:00 AM – 8:00 PM 
Sat – Sun, 12:00 PM – 6:00 PM

If commuting to us is not an easy option for you, don’t worry, send your item with secured and insured mail relevant to the value of your item and we will send it back to you when is ready the same way at no extra cost with complement.   

All items are guaranteed and insured up to the value of £20,000 if they get lost or damaged whilst in the hands of Viva Watches.

Copyright © 2024 Viva Watches.

Web design by Jukkie Digital Agency. All rights reserved.

Copyright © 2024 Viva Watches.

Web design by Jukkie Digital Agency. All rights reserved.

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